We are committed to ensuring that our website is accessible to all users, including those with disabilities. We strive to create an inclusive online experience where everyone can browse, shop, and interact with our content easily, regardless of ability or assistive technology used.
We adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 AA standards—the global benchmark for web accessibility. This commitment guides our design, development, and ongoing maintenance of the website, with the goal of removing barriers for users with visual, auditory, motor, cognitive, or neurological disabilities.
To enhance usability for all, our website includes the following core accessibility features:
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Screen Reader Compatibility: Content is structured to work with popular screen readers (e.g., JAWS, NVDA, VoiceOver), with proper HTML markup, heading hierarchy, and ARIA (Accessible Rich Internet Applications) attributes.
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Keyboard Navigation: All interactive elements (buttons, links, forms, menus) can be fully accessed and operated using only a keyboard, with visible focus indicators to track navigation.
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Color and Contrast: Text and interactive elements meet WCAG AA contrast requirements, ensuring readability for users with low vision or color blindness. We avoid relying solely on color to convey information.
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Text Adjustability: Users can resize text (up to 200% without loss of functionality) and adjust browser settings (font style, zoom) to suit their needs, without breaking page layout.
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Alternative Text (Alt Text): All images (product photos, icons, graphics) include descriptive alt text to help screen reader users understand visual content.
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Form Accessibility: Forms include clear labels, error messages, and instructions, making it easy for users with disabilities to complete purchases or submit inquiries.
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Transcripts and Captions: Where applicable (e.g., video content), we provide transcripts or captions to accommodate users with hearing impairments.
Accessibility is an ongoing process, not a one-time achievement. We take the following steps to maintain and enhance our website’s accessibility:
- Regularly audit our website using automated tools, manual testing, and feedback from users with disabilities.
- Train our team on accessibility best practices, ensuring that new content, features, and updates align with WCAG 2.1 AA standards.
- Monitor emerging accessibility technologies and industry guidelines to adapt our practices as needed.
If you encounter any accessibility barriers while using our website—such as difficulty navigating, reading content, or completing tasks—please let us know. We welcome your feedback and will work to resolve issues promptly.
To report an accessibility concern or request assistance:
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Online Contact Form: Available on our website (accessible via keyboard and screen readers)
We will acknowledge your feedback within 2 business days and provide a status update on resolving the issue within 5 business days. If you require a response in an alternative format (e.g., large print, braille, audio), please specify your preference when contacting us.
Our website may include links to third-party services (e.g., payment processors, shipping trackers) or embed third-party content (e.g., social media widgets). While we strive to partner with accessible platforms, we cannot guarantee the accessibility of external websites or tools. We encourage you to review the accessibility statements of these third parties directly.
We are dedicated to making our website a welcoming and accessible space for everyone. Your feedback is invaluable in helping us identify and address gaps—we thank you for your patience and support as we continue to improve.
If you have questions about our accessibility efforts or need assistance accessing any part of our website, please do not hesitate to contact our customer service team. We are here to help.
