We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices outlined in this policy.
We may collect the following types of information to provide and improve our services:
- Contact details: Name, email address, phone number, shipping address
- Account information: Username, password (encrypted for security)
- Payment-related information: Billing address (payment card details are processed by third-party payment providers and not stored on our servers)
- Device details: IP address, browser type, operating system, device model, unique device identifiers
- Website interaction data: Pages visited, products viewed, search queries, click-through rates, session duration, time zone
- Cookies and similar technologies: Please refer to our Cookie Policy section below for details
- Order history: Products purchased, order dates, payment amounts, delivery status
- Communication records: Emails, chat messages, or phone calls with our customer service team regarding your orders or inquiries
We use your personal information for the following legitimate purposes:
- Process and fulfill your orders: Verify payment, arrange shipping, send order confirmations and delivery updates
- Provide customer support: Respond to your questions, resolve issues, and assist with returns or refunds
- Improve our website and services: Analyze user behavior to optimize website functionality, product offerings, and user experience
- Send marketing communications: Share updates on new products, promotions, or exclusive offers (you can opt out at any time)
- Ensure security: Detect and prevent fraud, unauthorized access, or other malicious activities
- Comply with legal obligations: Fulfill tax, accounting, or regulatory requirements
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted partners only as necessary to provide our services:
- Third-party service providers: Payment processors, shipping and logistics companies, email marketing platforms, and analytics tools. These providers are contractually obligated to protect your data and only use it to perform services on our behalf.
- Legal and regulatory authorities: If required by law, court order, or government request to comply with legal obligations or protect our rights, property, or safety.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, subject to the terms of this Privacy Policy.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- Encryption: Secure Socket Layer (SSL) encryption for data transmission (indicated by "https" in the website URL)
- Secure storage: Encrypted databases and restricted access to personal data
- Regular security audits: Testing and updating our systems to address potential vulnerabilities
- Access controls: Only authorized personnel have access to your information, and they are required to maintain confidentiality
While we strive to protect your data, no security system is completely foolproof. We cannot guarantee absolute security, but we will promptly notify you and relevant authorities of any data breach that may affect your privacy, as required by law.
You have the following rights regarding your personal information, subject to applicable laws:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask to update or correct inaccurate or incomplete data
- Deletion: Request the removal of your personal information (subject to legal obligations to retain certain data)
- Opt-out of marketing: Unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing message or contacting our customer service team
- Data portability: Request a copy of your data in a structured, machine-readable format (where applicable)
To exercise these rights, please contact our customer service team with your request. We may ask for verification of your identity to ensure the security of your data. We will respond to your request within a reasonable timeframe as required by law.
Our website uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your browsing experience:
- Necessary cookies: Essential for the website to function (e.g., remembering your cart items, enabling secure checkout). These cannot be disabled.
- Performance and analytics cookies: Track website usage to improve performance (e.g., identifying popular pages, measuring load times).
- Marketing cookies: Used to deliver personalized promotions or ads based on your interests (you can opt out of these cookies).
You can manage your cookie preferences through your browser settings (e.g., block or delete cookies). Disabling certain cookies may affect the functionality of our website.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:
- Order and transaction data: Retained for tax and accounting purposes (typically 7 years)
- Account information: Retained until you request account deletion, or if inactive for an extended period (we will notify you before deleting inactive accounts)
- Marketing data: Retained until you opt out of promotional communications
After retention periods expire, we securely delete or anonymize your data to prevent identification.
Our website may contain links to third-party websites (e.g., social media platforms, payment providers). This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact us to request removal.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make updates, we will revise the "last updated" date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer service team.
We will respond to your inquiry as soon as possible and work to resolve any issues to your satisfaction.
